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Shipping & Returns
SHIPPING POLICY
Thank you for choosing Charle Dezigns for your shopping needs. We are committed to providing the best customer experience possible, which includes clear and transparent shipping policies.
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Domestic Shipping: We offer domestic shipping throughout Greece at a flat rate of 10 euros per order. Orders are typically processed within 1-2 business days, and delivery times vary depending on your location. Typically, domestic orders are delivered within 2-3 business days. Shipping is tracked through our courier partner, and a parcel link or code will be provided via email once the order is processed.
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International Shipping: We offer international shipping to most countries around the world. Shipping fees are calculated based on the weight of the items in your cart, the destination of your order, and the shipping method you choose. Orders are typically processed within 1-2 business days, and delivery times vary depending on your location. Typically, international orders are delivered within 7-14 business days. Shipping is tracked through our courier partner, and a parcel link or code will be provided via email once the order is processed.
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Customs and Import Duties: Please note that customs and import duties may apply to international orders, and these fees are the responsibility of the recipient. Charle Dezigns is not responsible for any delays or additional fees incurred during the customs process.
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Lost or Damaged Packages: In the unlikely event that your order is lost or damaged during shipping, please contact our customer service team as soon as possible. We will work with you to resolve the issue and ensure that you receive a replacement or refund for your order.
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If you have any questions or concerns about our shipping policies, please don't hesitate to contact our customer service team. Thank you for choosing Charle Dezigns!
RETURN & EXCHANGE POLICY
We understand that sometimes a return is necessary, and we are committed to making this process as easy as possible for our customers.
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Returns: If for any reason you are not satisfied with your purchase, you may return it for a refund or exchange within 14 days of receipt. Please note that the item must be in its original condition and packaging, and all tags must be attached.
To initiate a return, please contact our customer service team via email at info@charledezigns.com or through our website's contact form. Please provide your order number and reason for the return, and we will provide instructions for returning the item.
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Refunds: Once we receive the returned item and verify its condition, we will issue a refund to the original payment method. Please note that shipping fees are non-refundable. Refunds may take up to 10 business days to appear on your account, depending on your bank's processing times.
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Exchanges: If you would like to exchange an item, please contact our customer service team to initiate the exchange process. We will provide instructions for returning the original item and placing a new order for the desired item.
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Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer service team as soon as possible. We will work with you to resolve the issue and ensure that you receive a replacement or refund for your order.
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If you have any questions or concerns about our returns policy, please don't hesitate to contact our customer service team. Thank you for choosing Charle Dezigns!